Emeritus Professor
Global VP Digital Strategy
Juan A. Flores Sanchez
Head of UX/UI Design & Research
Kris Hedstrom
VICE PRESIDENT – CX
Manu Pandey
Global Director of Data Science and AI
Josip Lazarevski
Senior UX Researcher
Slava Polonski
CCO/CTO | Board Advisor
Giovanna B. Questioni
Domain Architect Artificial Intelligence
Jörg Schoba
Senior UX/UI Designer & Conversational AI Enthusiast
Anna Bredow
Software Engineer
Vasily Rodochenko
Chief Experience Officer
Fabian Kortekaas
Director of CX Design
Regina Beyhl
Professor of Organizational Behavior & Innovation
Ali Fenwick, Ph.D.
Lead, Generative AI Communications
Connie Hwong
Director AI & Data
Mark Zakhvatkin
Senior Scientist
Sachit Mahajan
Global Consultancy Director
Dácil Borges
Senior Conversational AI Architect
Daniel Arnst
Head of Product Management AI
Dr. Ralf Nikolai
Product Design Manager
Jarno M. Koponen
Director of Product Design
Pablo Franco
Managing Director
Gerry de Graaf
Director Synthetic Teaching
Quintus Stierstorfer
Co-Founder & Managing Director
Christoph Esslinger
Co-Founder
Aarsh Srivastava
Co-Founder
Julien Roux
Lecturer for AI at TUM
Tristan Post
Business Development Manager
Christos Koimtzis
Product Owner
Chaehyuen Liem
VP, Lead Technology Manager
Maxim Romanovsky
VP Growth (Organic, CRM, ASO)
Norman Nielsen
CDO Marketing Director
Nina Birac
Director of Business growth and Strategy
Ana Burica
Global Conversational AI Lead
Thomas Neumann
CEO and Co-Founder
Lukas Wogirz
Chief Revenue Officer
Julian Hertzog
Automotive domain director
Yuri Lakhtionov
Co-Founder & CTO
Oleksandr Honchar
Director AI & Data
Oliver-Andreas Leszczynski
Data, Analytics & AI Engineer
Katherine Munro
Team Lead Bots & Conversational AI
Anne Schilling
Director Solutions Consulting
Evelin Kremer
Senior Digital Manager
Daniel Černý
Founder
Maaike Groenewege
Design Director
Anne-Kathrine Nissen
Director CRM
Aitor Abonjo
Lead Product Manager - AI
Olga Khryapchenkova
Group Manager
Dr. Birgit Popp
Companies attending








































what people say about
testimonials
previous conference
“Happy to be in Munich to attend CACES. Conversational AI & Customer Experience Summit. Two days with a lot of input.”
Werner Lierz
CDI Services“I had the best time representing Transcom at the Conversational AI & Customer Experience Summit last week in Munich and discussing the potential of #genai in #customerexperience.”
Nina Birac
Transcom"Delighted to have spoken at the Conversational AI & Customer Experience Summit in Munich. Thanks again for the amazing organization of the event and also the fantastic moderation. Great event!"
Ali Fenwick
Hult International Business School“It was a great honor to be invited as a keynote speaker to the Conversational AI summit #CACES2023 in Munich. met so many new incredible people in the last 4 days. It was wonderfull! Thanks Altrusia for organizing such a great event!”
Erwin Pellemans
Rabobank“Just wrapped up an incredible two days at CASES2023 in Munich! A whirlwind of insights, innovations, and a bit of AI wizardry. Thank you to all the organizers-Altrusia, speakers, and attendees for making CASES2023 an event to remember! Here's to pushing the boundaries of AI and customer experience. 🥂 Until next year!”
Tomas Mikelionis
Teltonika Telematics“ I was honoured to share my knowledge about the evolution of traditional Conversational AI Platforms and the rise of new LLM-powered platforms. Two great, insightful days in the company of like-minded people who are passionate about Conversational AI. Great talks and great organization by Altrusia ”
Marina Ashurkina
Generative Assistants, Inc“ Thank you Altrusia to give me a stage to share my thoughts on the Conversational AI & Customer Experience Summit . Broad scope of topics and interesting (human) conversations definitely made it worth the while! ”
Thomas Van Berchem
KBC Group