SENIOR DIRECTOR CUSTOMER SERVICE
Ulster University
Michael McTear
HEAD OF CUSTOMER EXPERIENCE
Elisabet Sanchez
HEAD OF DATA ENGINEERING
Søren Meincke Persson
VICE PRESIDENT – CX
Manu Pandey
SOLUTIONS ARCHITECT
Gennaro Montanino
PRODUCT OWNER ROBOTICS & AI
Erwin Pellemans
HEAD OF AI
Egor Kraev
GenAI Tech lead in Conversational Banking
Eleni Verteouri
Lead Experience Manager
Olga Khryapchenkova
Senior Customer Experience
Sabine Oberhausen
Product Owner Conversational AI
Tina Rahman
Head of Customer Journey
Saliha Karakoyun
Senior Global Adoption
Alejandro Correal
Team Lead Generative AI
Edward Pauls
Lead, Generative AI Communications
Connie Hwong
Director AI & Data
Mark Zakhvatkin
Senior Scientist
Sachit Mahajan
Global Consultancy Director
Dácil Borges
Senior Conversational AI Architect
Daniel Arnst
what people say about
testimonials
previous conference
“Happy to be in Munich to attend CACES. Conversational AI & Customer Experience Summit. Two days with a lot of input.”
Werner Lierz
CDI Services“I had the best time representing Transcom at the Conversational AI & Customer Experience Summit last week in Munich and discussing the potential of #genai in #customerexperience.”
Nina Birac
Transcom"Delighted to have spoken at the Conversational AI & Customer Experience Summit in Munich. Thanks again for the amazing organization of the event and also the fantastic moderation. Great event!"
Ali Fenwick
Hult International Business School“It was a great honor to be invited as a keynote speaker to the Conversational AI summit #CACES2023 in Munich. met so many new incredible people in the last 4 days. It was wonderfull! Thanks Altrusia for organizing such a great event!”
Erwin Pellemans
Rabobank“Just wrapped up an incredible two days at CASES2023 in Munich! A whirlwind of insights, innovations, and a bit of AI wizardry. Thank you to all the organizers-Altrusia, speakers, and attendees for making CASES2023 an event to remember! Here's to pushing the boundaries of AI and customer experience. 🥂 Until next year!”
Tomas Mikelionis
Teltonika Telematics“ I was honoured to share my knowledge about the evolution of traditional Conversational AI Platforms and the rise of new LLM-powered platforms. Two great, insightful days in the company of like-minded people who are passionate about Conversational AI. Great talks and great organization by Altrusia ”
Marina Ashurkina
Generative Assistants, Inc“ Thank you Altrusia to give me a stage to share my thoughts on the Conversational AI & Customer Experience Summit . Broad scope of topics and interesting (human) conversations definitely made it worth the while! ”
Thomas Van Berchem
KBC Group